Tobacco Cigars gives you a Full Money-Back Guarantee.

Tobacco Cigars want you to enjoy your tobacco shopping experience. After you receive the products you purchased, we want you to brag about the cigars and accessories to your friends. The bottom line is that we want you to be a customer forever. That is why you must be fully satisfied with every product, the low prices and our service or you get a full refund of the merchandise price. No questions asked. It doesn’t get better than this. Here’s how our guarantee works. When you receive the product you have one week to determine if you are satisfied. If you are not fully satisfied with the product, price, or with our service for any reason, then simply contact us at sales@tobaccotraders.com and a Return Merchandise Authorization (RMA) Number will be provided to you. Simply place this RMA number on the shipping box and send it back to us. A full credit of the merchandise purchase price will be issued upon us receiving it. It’s that simple.

Damaged Products during shipment.
If you receive products that were damaged during shipment, immediately contact UPS or the U.S. Postal Service (depending on who delivered the box) and report it to them. After reporting the damage to them contact us by email or by telephone. We will promptly replace the shipment free of any charges to you.

No matter who’s fault it is, we’ll make sure that you are happy so that you come back to us. That’s how confident we are of the products that we sell!